How does VOSSLOH digitalize its customer service to promote green mobility?

Find out how VOSSLOH, a major player in rail infrastructure, has rethought its customer service to better meet the challenges of sustainable mobility and operational excellence.

This is a highly demanding sector: any breakdown is directly detrimental to safety and the mobility experience of users.

Through the testimonies of Nicolas CORBEAU, Digital Solution Project Engineer and Nicolas TAVENEAUX, Sales Manager at VOSSLOH, you will discover the challenges and benefits of VOSSLOH's "eShop" customer service portal.

The "eShop" portal is dedicated to the operational follow-up of equipment in operation on tramway networks. It was set up to facilitate the day-to-day work of customer maintenance teams and VOSSLOH's in-house technical teams.

Concrete feedback on the digitization of industrial customer services and the management of a complex fleet of equipment.

Program:

Project background and objectives

• Provide a single point of entry for customers

• Digitize support requests and spare parts orders

• Offer a digital parts catalog with 3D views and integrated pricing

Solution eShop portal demonstration

• Spare parts catalog and exploded views

• Management of support requests

• Consultation of technical news and documentation

Nicolas CORBEAU's experience

• Project milestones

• Benefits for VOSSLOH teams and customers

• Best practices for a successful digital project in an international industrial environment

The benefits you'll see:

✅ Time savings for technical teams in preparing equipment maintenance activities

✅ Quick and intuitive access to technical and pricing information

✅ Accelerated routing of requests to the right contacts

✅ Improved customer service responsiveness

✅ Modern, high-performance image with customers and partners